If you need to open a support ticket please keep the following in mind:
If you wish to make a refund please contact our payment provider Xsolla as we are not able to refund purchases directly. To do so login to their customer portal (https://babka.com/) with the same email that made the purchase from our store as this will show you all orders you've ever made and allow you to request refunds as well as contact their support.
- BUGS/TECHNICAL ISSUES
Please provide as much detail as possible about what you were doing when the problem arose, error message (if applicable), screenshots etc. In particular - has this problem always happened since you first installed the game on this computer, or only since what change or update (to the game, Windows or the computer).
Test the problem with no mods active before reporting here - we cannot help with mod problems!
- BE THOROUGH
As a general rule of thumb, the more details you can provide us with in the original ticket the bigger the chance that we can resolve your problem first time around
We strive to provide you with the best help possible and the more details you provide the easier it is for us to do so!