There has been a few issues reported and we wanted to share the most common problems and solutions here.
Why do I have a blackscreen/whitescreen?
This is due to the fact that the game is loading. It will take a few seconds, be patient and it will be there within a flash!
I don't have my Digital Deluxe Edition content loaded up?
Please reinstall the game and you should find your DLC content (soundtrack DLC, Deluxe content (artbook and WP)) in ...\Steam\steamapps\common\ImperatorRome\game\dlc\dlc003_art\
The game won't start properly on Windows 7!
You must have the d3dcompiler_47.dll issue, hence you are missing Service Pack 1 from windows update on windows 7! You can download Service Pack 1 here: https://www.microsoft.com/en-us/download/details.aspx?id=5842
The game won't start properly on Windows 10!
Microsoft released an update on April 9th so please make sure you have the latest update and see if that solves it::https://support.microsoft.com/en-us/help/4027667/windows-10-update
"Failed to create render background", any idea what this is about?
This is the update that is required on top of Win7 SP1 (see above). It will fix any instances of the render error, or win7 crash on startup. https://www.microsoft.com/en-us/download/details.aspx?id=36805
The game crashes once I reach the month of November
This is an issue we've seen a number of reports on. We're currently investigating it. Our apologies to those affected!
The game is "stuttering" heavily when unpaused
Please help us out by posting your CPU and GPU specs in this thread. Also tell us if you are playing on ironman or not.
I can't scroll on the map / map is constantly scrolling!
Unplug any controllers you may have plugged in (Xbox, PS4, gamepad etc) as this is most likely the cause.
We are also working on fixes for the majority of problems and we hope to have the first bits of information posted very shortly. We recommend you keep an eye on our forum and this thread in particular as it will be updated as more information is shared.