Creating a DXDIAG

When you have a technical issue attaching a DxDiag file will always be beneficial. To do so please follow the steps below. They differ slightly between Windows Versions but should largely be the same. 

• Generate DXDIAG on Windows 7
• Generate DXDIAG on Windows 10

Windows 7

1. Open your Start Menu
2. Type "dxdiag" in the search field (without quotes)
3. Click on the dxdiag program
4. A window called "DirectX Diagnostic Tool" will pop up now
5. Wait until the green bar at the bottom left has dissapeared
6. At the bottom right side, click on 'Save all information'
7. Save it to a place where you can easily find it again, for example your desktop
8. Attach this file to your ticket

Windows 10

1. Open 'Search' or 'Cortana'
2. Type "dxdiag" in the search field (without quotes)
3. Click on the dxdiag program
4. A window called "DirectX Diagnostic Tool" will pop up now
5. Wait until the green bar at the bottom left has dissapeared
6. At the bottom right side, click on 'Save all information'
7. Save it to a place where you can easily find it again, for example your desktop
8. Attach this file to your ticket