If your game has crashed to desktop we would appreciate if you could provide the following:
-
The crash dump
Located in \AppData\Local\Temp\Colossal Order\Cities Skylines II\Crashes -
The player.log file
Located in \AppData\LocalLow\Colossal Order\Cities Skylines II -
A DxDiag
- Open your Start menu, Cortana or Search
- Type dxdiag in the search field
- Click on the dxdiag program
- A window called "DirectX Diagnostic Tool" should pop up now
- Wait until the green bar at the bottom-left has disappeared
- At the bottom right-hand side, click on "Save all information"
- Save it to a place where you can find it easily, for example your desktop
- Attach this file with your ticket