Make sure you've updated your game and is running version 1.2! This latest update adds an automatic tool for reporting crashes directly to the developers!
If you are using mods uninstall them as they have been found to cause the majority of the problems! If the game crashes despite having the mods removed then submit a log!
If you experience a crash Stellaris will automatically generate a log. This log contains information that our developers need in order to determine the cause and also find a solution.
How do I send you the log?
- Open a ticket (from the top of this page)
- Provide as much details as possible about what you were doing when the crash happened
Where do I find the log?
The log can be found in "Documents/Paradox Interactive/Stellaris/Dumps". It will look like this:
The date will change depending on the date it crashed so please make sure you attach the latest one (should you experience more than one crash).
What happens next?
Our developers will be forwarded the crash dumps so they can investigate the issue and see if it is an isolated incident or a widespread occurrence. Please note that it may take several days to get a reply and there is no need to open several tickets about the same issue (as in the crashes again whilst doing the same thing that caused the first crash).
With your help the developers will strive to find the cause and a solution for not only you but all our players and we sincerely thank you for your help!