Sometimes we will need you to include a copy of your receipt to verify the purchase you've made and to confirm that everything is as it should. All platforms provide you with receipts in different ways but in general you will always find your transaction history on your account page.
As Steam is the most common marketplace this guide shows you how to find your receipt there.
1. Open the Steam Client
2. Click your name in the top right of the client
3. Click Account Details
4. Click View Purchase History
5. Click on the product that your request involves
6. Use a program (in Windows, Snipping Tool works great) and make a picture to something that looks like this:
For other vendors you will most often either be sent a copy of the receipt in your mail or you will be able to check it just like Steam, only on their account page.
The important part to remember when sending request are that the following should be visible:
- Date of purchase
- Name of product
- Price paid
- Order / Transaction ID